Product Support Managers for In-Flight Entertainment products are located in Tustin, Calif. They are specifically focused on continually improving product performance and reliability to the complete satisfaction of our customers. PSMs are also available to answer any technical questions on the maintenance and operation of IFE products.

PSMs work with Customer Service Engineers, all Rockwell Collins disciplines and our customers to achieve the highest level of product reliability and seat availability in the industry.

The staff can be reached by contacting your Customer Service Engineer or using the numbers listed below.

Phone: 714.929.4200

Fax: 714.929.4114

James Pauly
Director, Product Support
jdpauly@rockwellcollins.com
Phone: 714.929.3513

E-Mail: customerservices@rockwellcollins.com